Refund and Returns Policy

Refund and Returns Policy

At Mexten, we strive to provide the best shopping experience possible for our valued customers. However, we understand that there may be occasions where you may need to return a product or seek a refund. Please read our Refund and Returns Policy carefully to ensure a smooth process.

1. Eligibility for Returns and Refunds:

1.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order to initiate the return process. We will provide you with a prepaid return label to send the item back to us.

1.2 Incorrect Item Received: In the rare event that you receive the wrong item, please notify us immediately upon receiving your order. We will arrange for the correct item to be sent to you, and we may request the incorrect item to be returned to us.

1.3 Change of Mind: If you change your mind about a purchase, you may return the item(s) within 30 days of delivery for a refund or exchange. Please note that the item(s) must be in their original condition, unworn, and with all tags attached. Return shipping costs for change of mind returns are the responsibility of the customer.

2. Refund Process:

2.1 Processing Time: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. Upon approval, we will initiate the refund process.

2.2 Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account, depending on your financial institution.

3. Exchange Process:

3.1 Exchange Eligibility: If you wish to exchange an item for a different size or color, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.

3.2 Exchange Shipping: We will cover the shipping costs for sending the exchanged item(s) to you. However, if the exchanged item(s) is of higher value, the price difference will be charged to your original payment method. If the exchanged item(s) is of lower value, the price difference will be refunded to your original payment method.

4. Non-Returnable Items:

Please note that certain items are non-returnable for hygiene reasons, including but not limited to swimwear, lingerie, and earrings, unless they are damaged or defective upon arrival.

5. How to Initiate a Return:

To initiate a return or exchange, please contact our customer service team at [contact email] or [contact number]. Please provide your order number and details of the item(s) you wish to return or exchange.

6. Further Assistance:

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Mexten is nothing short of exceptional.

Thank you for choosing Mexten for your women’s apparel needs. We appreciate your trust and support.