Privacy Policy

Last updated: October 17, 2026

This policy explains what information Mexten collects when you visit mexten.com or place an order, how we use it, and the choices you have.

1. Information we collect

  • Order information: your name, email, shipping and billing address, phone number (if provided) and the items you buy.
  • Payment information: payments are processed by our payment providers (for example PayPal or card processors). We do not store your full card number.
  • Email sign-ups: your email address if you join our list for offers and toy guides.
  • Usage data: pages visited, device and browser type, and approximate location, collected through cookies and analytics tools such as Google Analytics.
  • Messages: anything you send us by email or through our contact form.

2. Children’s privacy

Our website is meant for parents and other adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, email us and we will delete it.

3. How we use your information

  • To process, ship and track your orders, and to handle returns and refunds.
  • To answer your questions and send order and shipping updates.
  • To send offers and toy guides if you signed up. You can unsubscribe at any time from any email.
  • To improve our website, prevent fraud and keep the site secure.

4. Who we share it with

We share only what is needed to run the store: payment providers, fulfillment and shipping partners (to deliver your order), email and analytics services, and authorities when the law requires it. We do not sell your personal information.

5. Cookies

We use cookies to keep your cart working, remember your preferences and understand how the site is used. You can manage cookies in your browser settings and through the cookie banner on our site.

6. How long we keep data

We keep order records as long as needed for accounting, tax and legal reasons, and email sign-up data until you unsubscribe or ask us to delete it.

7. Your rights

Depending on where you live (for example California or the EU/UK), you may have the right to access, correct, delete or download your personal information, and to opt out of marketing. To make a request, email support@mexten.com. We will respond within the time required by law.

8. Security

We use secure connections (HTTPS) and trusted service providers to protect your information. No method of transmission over the internet is 100% secure, but we work to protect your data.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

10. Contact

Email: support@mexten.com