FAQs
FAQs:
Shipping Information:
What are your shipping options?
We offer standard shipping and expedited shipping options.
How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. Standard shipping typically takes [15] days, while expedited shipping depends on the shipping country.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your order on our website or the carrier’s website.
What should I do if my order hasn’t arrived?
If your order has not arrived within the estimated delivery window, please contact our customer service team for assistance.
Returns and Exchanges:
What is your return policy?
We offer a 14-day return policy for eligible items. Please refer to our returns policy for detailed information on eligibility criteria and return instructions.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team or visit our returns portal on our website. You will need to provide your order number and reason for the return/exchange.
Are there any items that cannot be returned?
Certain items, such as final sale items or personalized/customized products, may not be eligible for return. Please refer to our returns policy for a list of excluded items.
How long does it take to process a return?
Once we receive your returned item, it may take [X] business days to process your return and issue a refund or store credit, depending on the payment method used.
Do you offer free returns?
We offer free returns on eligible orders within the contiguous United States. Please refer to our returns policy for more information.
Sizing Guide:
How do I determine my size?
We recommend referring to our size chart, which provides measurements for each clothing item. You can also find sizing information in the product description.
Do you have a size chart?
Yes, we provide a size chart on our website to help you find the right fit for your measurements.
What should I do if my size is not available?
If your size is not available, please sign up for our waitlist or contact our customer service team for assistance with alternative options.
Do your clothing items run true to size?
Our clothing items are designed to run true to size. However, we recommend referring to the size chart and customer reviews for additional guidance on fit.
Payment Options:
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods.
Is it safe to use my credit card on your website?
Yes, we take the security of your payment information seriously and use encryption technology to protect your data.
Do you offer installment payment options?
We currently do not offer installment payment options worldwide, but for US customers installment payment options can be available depending on account status in PayPal.
Can I use multiple payment methods for my order?
Unfortunately, we currently only accept one payment method per order.
Ordering Process:
How do I place an order?
To place an order, simply add your desired items to your shopping cart and proceed to checkout. Follow the prompts to enter your shipping address, payment information, and complete your purchase.
Can I modify or cancel my order after it has been placed?
Once an order has been placed, it cannon be modified or canceled. Please review your order carefully before completing your purchase.
Is it possible to order by phone or email?
We currently only accept orders placed through our website. We do not offer ordering by phone or email at this time.
Do you offer gift wrapping or special packaging options?
Yes, we offer gift wrapping and special packaging options for an additional fee. You can select these options during the checkout process.
Product Information:
Are your products ethically sourced?
We are committed to ethical sourcing practices and work closely with our suppliers to ensure fair labor practices and environmental sustainability.
Do you offer eco-friendly or sustainable options?
Yes, we offer a selection of eco-friendly and sustainable products, including organic cotton clothing and recycled materials.
Are your products cruelty-free?
We strive to offer cruelty-free products and do not sell items that have been tested on animals.
Can I request additional product information or photos?
Yes, please contact our customer service team for assistance with any additional product information or photos you may need.
Account and Membership:
Do I need to create an account to place an order?
No, you can place an order as a guest without creating an account. However, creating an account allows for faster checkout and access to order history and tracking information.
What are the benefits of creating an account?
Creating an account allows you to track your orders, save your shipping and payment information for faster checkout, and receive exclusive offers and promotions.
How do I update my account information?
You can update your account information, including your email address, password, and shipping address, by logging into your account and accessing the “Account Settings” page.
How can I unsubscribe from your newsletter or promotional emails?
You can unsubscribe from our newsletter or promotional emails by clicking the “unsubscribe” link at the bottom of any promotional email you receive from us.
Technical Support:
I’m experiencing issues with the website. What should I do?
If you are experiencing technical issues with our website, please contact our customer service team for assistance. Be sure to provide details about the issue you are experiencing.
How do I reset my password?
You can reset your password by clicking the “forgot password” link on the login page and following the instructions provided.
Do you have a mobile app?
We currently do not have a mobile app, but our website is mobile-friendly and can be accessed on any device with internet connectivity.
How can I contact your customer support team for assistance?
You can contact our customer support team by email at [[email protected]], or through the contact form on our website.
Privacy and Security:
How do you protect my personal information?
We take the privacy and security of your personal information seriously and use encryption technology to protect your data.
Do you share my information with third parties?
We do not sell or share your personal information with third parties for marketing purposes. Please refer to our privacy policy for more information.
What are your privacy policy and terms of service?
Our privacy policy and terms of service can be found on our website. Please review them for detailed information about how we collect, use, and protect your information.