Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted at Mexten?

We accept payment via Paypal and debit/credit cards.

How long will delivery take?

All orders take approximately 35 business days to process. Our shipping time is usually within 7-10 business days to the USA, and 12-15 business days to other countries.

What is your return policy ?

We will refund you under these circumstances:

  • Damaged
  • Defective
  • Incorrect/wrong item
  • Missing items/parts
  • Website error
I’ve ordered multiple items and not all of them arrived

We generally ship multiple goods in separate packages to avoid any long delays in customs. This means orders may arrive at separate times

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