Contact Us
Have a question about a toy, an order or a return? We’re happy to help.
Email: support@mexten.com
Support hours: Monday–Friday, 9:00–17:00 ET
Response time: within 3 business days
Before you write
- Where is my order? Use the tracking link in your shipping email. Delivery times are on our Shipping Policy page.
- Damaged or wrong item? Send your order number and a photo. In most cases you don’t need to return the item. See Returns & Refunds.
- Safety concern? Stop using the toy and email us right away. Safety reports are handled first. See Toy Safety.
Please include your order number in your email so we can help you faster.