Shipping Policy
Last updated: October 17, 2026
This page explains how and when your Mexten order is delivered. If anything is unclear, email us at support@mexten.com.
1. Processing time
We process orders within 3–5 business days (Monday–Friday, excluding US public holidays). When your order ships, we email you a tracking number so you can follow your package.
2. Delivery times
Delivery times start when your order ships:
| Destination | Estimated delivery |
|---|---|
| United States, Canada, Australia and European countries | 15–20 business days |
| All other countries | Varies by destination and shipping carrier. An estimate is shown at checkout, or email us before ordering. |
These are estimates, not guarantees. Actual times depend on your location, the carrier, customs and the other factors described in section 7.
3. Shipping costs
| Order total | US shipping |
|---|---|
| $49 and over | Free |
| Under $49 | $4.99 flat rate |
Shipping costs for other countries are shown at checkout before you pay.
4. Where your order ships from
We work with trusted partner warehouses. Depending on the toy, your order may ship from the United States or from one of our partner warehouses abroad. If an order contains several toys, they may arrive in separate packages on different days. You will get tracking for each package.
5. Customs, duties and taxes
US orders are delivered with no extra charges at the door. Orders to other countries may be charged import duties or taxes by the destination country. These are paid by the customer to the carrier or customs office and are not included in our prices. If you refuse to pay duties and the package is returned to us, we will refund the item price minus the original and return shipping costs.
6. If your order is delayed
If we can’t ship your order within the time stated above, we will email you with a new estimate and give you the choice to wait or cancel for a full refund.
7. Delays beyond our control
Once a package is handed to the carrier, delivery depends on transport and postal services we don’t control. Delivery may take longer because of events such as severe weather, natural disasters, customs inspections, carrier strikes, public-health restrictions, government orders, or peak seasons (for example Black Friday, Christmas and Chinese New Year). In these cases:
- Delivery estimates are extended for as long as the event lasts.
- We keep you informed and help you track your package with the carrier.
- The “items that don’t arrive” period in our Returns & Refunds Policy is extended by up to 15 business days.
- If a package is confirmed lost, you will always get a replacement or a full refund.
8. Shipping address
Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible; we can update the address any time before the order ships. If a package can’t be delivered because the address was wrong or incomplete, we will help redirect it where the carrier allows, but extra shipping costs may apply.
9. Contact us
Email: support@mexten.com
Support hours: Monday–Friday, 9:00–17:00 ET. We reply within 3 business days.